Our office receives countless calls by parents who want to file a complaint about the ACS worker investigating their case. They often turn to a complaint line that ACS has set up. This is a mere shell game. The ACS supervisors simply take the call if they answer at all and defend the actions of the ACS worker. This allows the ACS worker to continue to manufacture a case against the parents. ACS supervisors do not respond to parents and they do not fear being fired because the agency is so mismanaged they will retain anyone regardless of performance. Suing ACS is federal court is the best path to attack ACS. If enough parents do this, the city must take notice.
We are often asked by parents; how do I file a complaint against the abusive ACS worker. The first thing we advise is not to file an complaints with anyone at ACS. ACS supervisors are there to protect their paychecks and their jobs. They will usually stone wall the parent into giving up. The goal of the ACS supervisors is to ensure that the parents follow the demands of ACS. Also, we do not suggest filing a complaint with any local political office. ACS is so dysfunctional that they are immune to any political pressure of any kind. Mayor Deblasio has failed to correct the problems at ACS and the agency is simply on cruise control with no one in control. The most effective way to file a complaint against an ACS worker is to file suit in federal court. This will get the workers attention and take them out of their comfort zone. We urge parents to obtain an attorney as fast as possible and begin the process of a lawsuit. The federal courts are a neutral place for parents to bring
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