The NYC Department of Education is responsible for 1 million children. It is a high bureucratic and dysfunctional agency. Much like ACS. The DOE has learned that they can use ACS to attack parents in order to block parents from criticizing the DOE. This is usually done when a parent inquires about the proper education of their child. The staff will call ACS and accuse the parent of abuse so as to blunt the parent's criticism of the agency. This can be devastating to parents who are only seeking the best education of their child. This practice needs to end and parents should be supported by the DOE not attacked.
We are often asked by parents; how do I file a complaint against the abusive ACS worker. The first thing we advise is not to file an complaints with anyone at ACS. ACS supervisors are there to protect their paychecks and their jobs. They will usually stone wall the parent into giving up. The goal of the ACS supervisors is to ensure that the parents follow the demands of ACS. Also, we do not suggest filing a complaint with any local political office. ACS is so dysfunctional that they are immune to any political pressure of any kind. Mayor Deblasio has failed to correct the problems at ACS and the agency is simply on cruise control with no one in control. The most effective way to file a complaint against an ACS worker is to file suit in federal court. This will get the workers attention and take them out of their comfort zone. We urge parents to obtain an attorney as fast as possible and begin the process of a lawsuit. The federal courts are a neutral place for parents to bring
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