The most common question we get from our clients is; why is ACS doing this to us? The simple answer is that ACS is a highly dysfunctional agency with incompetent leadership that is allowed to abuse parents in NYC. IN addition to this callous incompetence, ACS must keep its numbers up in order to justify the billions of dollars it receives from the city and state. Just like every organization, ACS must justify its existence. This is accomplished by accusing as many parents as possible of abuse and then putting thise parents into "services". At the end of the year ACS writes a report and states that they have helped all of these families and their funding should be increased. The more parents they "help" the more money they receive, thus keeping their jobs secure. This is why we see many cases being shared by ACS workers because in places like Manhattan there is not enough of a caseload to support the staff. It's a smoke and mirrors game that ACS workers play to keep getting paid. Brooklynacslawyer.com
We are often asked by parents; how do I file a complaint against the abusive ACS worker. The first thing we advise is not to file an complaints with anyone at ACS. ACS supervisors are there to protect their paychecks and their jobs. They will usually stone wall the parent into giving up. The goal of the ACS supervisors is to ensure that the parents follow the demands of ACS. Also, we do not suggest filing a complaint with any local political office. ACS is so dysfunctional that they are immune to any political pressure of any kind. Mayor Deblasio has failed to correct the problems at ACS and the agency is simply on cruise control with no one in control. The most effective way to file a complaint against an ACS worker is to file suit in federal court. This will get the workers attention and take them out of their comfort zone. We urge parents to obtain an attorney as fast as possible and begin the process of a lawsuit. The federal courts are a neutral place for parents to bring
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