ACS workers will communicate with parents directly. They prefer to do this by calling on the phone. The reason is simple, there is no record of the conversation. Thus if there is any dispute it is their word versus the parents. This is precisely how ACS workers like to operate. They will often give parents misleading directions in hopes of having the parents violate the court orders.
The way to handle this is simply to text them about any issues you may have and ONLY communicate by text. This creates a permanent record that can be admitted into evidence in court if needed. For your families protection, always text the ACS workers.
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