Parents often ask, how do I file a complaint against and ACS worker? ACS workers are heavily controlled by their supervisors. There is a big degree of turnover for ACS workers, so in many cases, parents are dealing with a worker who is highly inexperienced and not trained in any way. Thus, the supervisors are where the real power lies. The supervisors are trained to fulfill the two goals of ACS. One, if possible, remove the child from the parents and if not possible, force the family into useless ACS services. This allows ACS to maintain their billion dollar funding and claim that they have helped families. The reality is ACS has very little positive impact on families in NYC. Most ion their time is spent attacking parents and destroying family bonds.
In a very clever move, Acs has set up an office called The Office Advocacy. This is the claim that is made on the ACS website:
Contact the Office of Advocacy
If you need assistance, please contact the Office of Advocacy.
Currently, due to the COVID-19 pandemic, the Office of Advocacy is unable to receive walk-ins.
As always, our staff remain available to you by phone and e-mail.
- Helpline – (212) 676-9421
- Incarcerated parents may call collect – (212) 341-3322
- Teletype for the hearing impaired – (212) 442-1447
- Send a message to the Office
This is a clever way for ACS to blunt complaints. When you call the number listed, no one answers. You must leave a message and hope that someone calls you back. When ACS does call back, it is a supervisor who will attack the parent for filing the complaint. We suggest going to an outside agency or leader for help in ACS cases. ACS is so dysfunctional that they are immune from being held accountable. Our political system has accepted that this agency is broken and our leaders are unwilling to fix it.
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