The most amount of calls that our office receives is from parents who want to file a complaint against the ACS worker. The ACS Advocates Office website claims to help parents, they can be found here.
The website actually informs parents of what they will NOT do: Once a parent contacts the office, a recorded message tells them to contact the ACS worker's supervisor. Thus, all parents get from ACS is a recording telling them to call ACS. This is the dysfunction that permeates this entire agency.
Understand that the Office of Advocacy cannot
- Challenge or attempt to influence a Judge’s decision in your case
- Conduct our own investigation of an active Child Protective case
If the Office of Advocacy cannot help you directly, we will direct you to people who can help. "
Thus, if you have an abusive and rude ACS worker, this office will not help you. In fact, this Office which is supposed to help parents tells them to go speak to an attorney.
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