ACS has concocted a system to funnel parent's complaints. They set up the Office of Advocacy. Here is the direct language from the ACS website: Contact the Office of Advocacy If you need assistance, please contact the Office of Advocacy. Currently, due to the COVID-19 pandemic, the Office of Advocacy is unable to receive walk-ins. As always, our staff remain available to you by phone and e-mail. Calling any of the following numbers will take you to a brief voicemail menu. Please listen to the prompts carefully, and leave a message including your name and phone number. We will return your call as soon as possible. Helpline – Incarcerated parents may call collect Teletype for the hearing impaired Send a message to the Offic e In reality , when parents call the office they are simply routed to the ACS worker's supervisor. Thus keeping the complaints in house and not letting any outsiders into the system. ACS likes to operate in a closed box often ACS worke...