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WHY COMPLAINING ABOUT AN ACS WORKER TO ACS IS USELESS

 Our office receives countless calls by parents who want to file a complaint about the ACS worker investigating their case. They often turn to a complaint line that ACS has set up. This is a mere shell game. The ACS supervisors simply take the call if they answer at all and defend the actions of the ACS worker. This allows the ACS worker to continue to manufacture a case against the parents. ACS supervisors do not respond to parents and they do not fear being fired because the agency is so mismanaged they will retain anyone regardless of performance. Suing ACS is federal court is the best path to attack ACS. If enough parents do this, the city must take notice.



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